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Symantec endpoint protection deployment fails

Deploying Symantec Endpoint Protection or SEP 14 on remote computers will fail if Firewall or services on remote computer is not properly set.

Deploying SEP version 14 to computers running Windows 8.1 will not install successfully.

If ICMPV4 is not allowed on the firewall will also cause fail deployment.

Even though ICMPV4 is enabled and allowed on the firewall and the deployment still fails.

If unable to deploy SEP 14 to remote computers running Windows 8.1, either do manual installation, send a link to user and ask them to install if user has a local admin password.

Of course, if trying to install to multiple computers remote deployment is the best way to do.

It's efficient, faster and user productivity is not disturbed.

One solution for this issue, is to enable "remoteregistry" service on the remote computers.

To enable "remoteregistry" on remote computers, open an elevated command prompt and enter the domain credentials.

C:\>sc \\James_PC_001 config remoteregistry start= auto

[SC] ChangeServiceConfig SUCCESS -- this message will be shown if the command is successful.

Next step,

C:\>sc \\sg0103 start remoteregistry 

If the command is successful a message will be displayed, success command will have this output: WIN32_EXIT_CODE    : 0  (0x0)

Once the two steps above has been done, try deploying again SEP 14 to the remote computer.

If everything goes well, deployment will be successful.

Once SEP 14 has been deployed successfully, then you need to be fair to the user.

Disable or revert back the status of the remote registry to disable.

C:\>sc \\James_PC_001 config remoteregistry start= disabled

Above command will disable the remoteregistry service.

To verify, type:
C:\>sc \\James_PC_001 stop remoteregistry 

It will show that the service is not started.

The method mentioned above also works for Windows 10 clients.

If everything is set, firewall settings verified okay. Remote registry service is not running, reboot a couple of times but still fail.

Try setting a static IP, of course don't use the IP Address that was auto set  by the DHCP.  What I mean if DHCP gives the machine, try setting up a static IP like or any IP Address not the same with the lease IP Address from DHCP.

After setting up the static IP  try deploying again.

Cheers..hope it saves some time trying to figure out why SEP 14 cannot be deployed.


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